The majority of our tickets are created through emails to the service desk. A good project plan is imperative to the successful release of highquality software to the market. The template includes instructions to the author, boilerplate text, and fields that should be replaced with the values specific to the project. The fiix software works best when organizations plan an asset hierarchy in. They miss out on planning for the most important aspect postimplementation i. Project managers often underestimate the complexity of an itsm solution, or rely. Project managers often underestimate the complexity of an itsm solution, or rely heavily on professional services to organize the implementation. Implementing a help desk software is a rare opportunity to organize your support processes and rid your team of the habits and cruft that accumulate like the lint in your phones charging port providing. Most of the times, the project managers and stakeholders focus on planning for the development and implementation phase of the project.
Best practices for migrating to a new service desk platform. Maybe your support organization needs a help desk software solution. Follow these 7 steps to successfully set up your fiix software. A properly deployed help desk software product for an it support organization can often be the single catalyst that helps to optimize the overall effectiveness simply by forcing process and organization into the chaotic world of it support. Track users it needs, easily, and with only the features you need. Could be hr, finance, payroll, help desk, sales management, whatever. The objective of this project is to identify and obtain a suitable new service desk system, develop strategies for migration to that system, and implement the replacement. The help desk s mission will be to help make the transition to smart a smooth one for agencies.
Evaluation of a replacement for the current incident management system, servicecenter from hewlett. Jay rollins takes you step by step as he spearheads the implementation of his companys new help desk system. About the author scott vanderlip is president of internet software sciences, a company specializing in. Project plans for data loss prevention implementation. Specifically, statistics shows that over 80% of software implementation projects are unsuccessful, poorly executed, or canceled before completion whats more, 30% of these failed projects never even got started because of having no.
This plan will detail the steps required and personnel needed to transition to the new centurylink services. It service management and service desk implementation is a promising potential which draws a framework of service delivery, although as a way of capturing comparative. Make a clear plan of highlevel goals to be achieved with the itil implementation. Enterprises need to plan itil implementation with clearly defined short term and. Identify the unique needs and develop a specific implementation plan. This brief article will recap why a little bit of postimplementation project effort can go a long way, give you tools and tactics to make postimplementation efficient and effective, and provide. Learn how itil based help desk software can help small businesses to streamline. It service desk strategies and tactics entry software.
It service management itsm and service desk implementation. The implementation plan commences at process refinement and ends at monthend support. How often do you provide new releases and maintenance to. Pdf it service desk implementation solutions researchgate. As with many projects, the key to helpdesk project success is planning. For onsite implementation and local services, we can find a suitable. The purpose of this system xxx implementation strategy is to. System xxx will be implemented in the state in two stages. Provide 1sttier support for commodity services and typical software packages e. Project plan for implementation of the itil processes and. The implementation of project management platforms often suffers from being poorly defined, mismanaged, over budget, overdue, or any combination of these. As you begin your project planning, it is essential that all requirements for support are fully understood. A detailed implementation plan will help you avoid making hasty decisions or.
Build an itsm tool implementation plan infotech research group. Stream woodworking classes get help desk software implementation project plan. Project plan for implementation of the itil processes and functions. Implementation plan for deploying footprints bmc communities. Keywords itil, service desk, help desk, selfservice systems. This week in his help desk implementation, jay rollins finds that most of the initial bumps have been smoothed out and major items have been squared away. In this phase we will set up the production and test environment and configure the system to meet your requirements. This document is a template for creating an implementation plan for a given investment or project.
Help desk software implementation project plan childrens. Itil implementation guide for small business itil service desk. The existing falcon system will be decommissioned by june 30, 2009. I was hoping a member of the zd community would have a comprehensive project plan ms project or excel.
In this part, he talks about choosing the best software. This new software would be easier to search and possibly easier to use in automatically generating reports and the. Implement an itilbased service desk with incident, problem, change, and configuration management. As ever, a detailed, accurate project plan is a key tool in ensuring project success in the helpdesk environment. Service desk consolidation project charter 4 document author.
Meeting the project plan time and budget training your staff to help you adopt your system for ongoing changes in your business life. Im going to break down each one of those circles and also highlight the appropriate phase for each activity. The plan needs to include all parts of the project, which are as follows. It doesnt matter what functions the software serves. Most of the times, the project managers and stakeholders focus on planning for the development and.
Including project plan, general documentation, training material, and project. This section of the project implementation plan describes the support hardware, software, facilities, and materials required for the implementation, as well as the documentation, necessary personnel and. All that matters is it is guaranteed to make the company more efficient and. Sample project plan describe the major phases of the project. The final document should be delivered in an electronically searchable format. The sunflower project s help desk will help agencies resolve incidents they encounter after golive. A detailed implementation plan will help you avoid making. Connect resource planning and project management in one solution. The end user support project will focus on the ability to standardize and unify help desk services, desktop supportend user consulting and.
Pdf a study of service desk setup in implementing it service. Update the project plan to accommodate any changes to the training schedule. Rod weir, founder and managing director, prd software. Donedone was incredibly easy to learn, use, and implement through to others be it. From evaluation to implementation internet software. Ongoing help desk management plan final version 3 development of cutover plan. The service desk project will focus on unifying all help desks across campus.1076 89 1385 572 727 1024 1498 265 1382 1507 1609 1283 1061 1093 702 322 1082 1586 857 1170 768 477 636 986 1520 224 502 800 1326 1449 195 1366 820 1059 1450 846 709 101 319 223 1427 438 1190 1386